Reference

Syarat dan Ketentuan Akun mpoyou Indonesia

These Terms and Conditions govern your account with mpoyou, covering how you access the lobby, how deposits via DANA, OVO, GoPay and QRIS are processed, and what obligations…

Effective for all Indonesia accountsCovers DANA, OVO, GoPay & QRISAccount rules clearly statedApplies where local law permitsUpdated and enforceable

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What These Terms Actually Cover

mpoyou Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By creating an account on mpoyou, you enter into a binding agreement with us on the terms set out on this page. These terms cover account eligibility, acceptable use of the lobby — including slot rooms, live tables, and Aviator — deposit and withdrawal procedures via

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DANA, OVO, GoPay and QRIS, and the conditions under which an account may be suspended or closed. We may update these terms periodically; when we do, we will notify you via your registered email. Continued use of your account after any update constitutes acceptance of the
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revised terms. Your participation in any activity on our platform depends on local law in your region, and it is your responsibility to verify that accessing these services is permitted where you are based. We keep a timestamped record of each accepted version.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT CHANNELS

Reach Us on Terms-Related Questions

If any clause in these Terms and Conditions is unclear, or if you believe your account has been actioned in a way that does not align with what is written here, our support team is available to walk through the relevant section with you. You can reach us 24 hours a day, 7 days a week — including for players in Denpasar who need assistance outside standard business hours. We aim to respond to all terms-related queries within 4 hours.

Team online

Live Chat

Our live chat channel operates around the clock. Start a session directly from your account dashboard and reference the specific clause you have a question about — our agents can pull the current version instantly.

Email Support

Send detailed terms or account queries to our support email address listed in your account settings. We respond within 4 hours during peak times and attach the relevant policy excerpt to every reply for clarity.

Help Centre

Our Help Centre hosts a categorised copy of these Terms and Conditions with section anchors, so you can navigate directly to the clause covering deposits, account closure, or dispute resolution without scrolling the full document.

ACCOUNT INTEGRITY

How We Uphold These Terms for Your Account

The integrity of your account depends on both parties following what is written here. We enforce these terms consistently — whether that concerns a deposit flagged during OVO verification, a withdrawal held…

Data Handling

We collect only the account data necessary to operate your profile, process DANA and GoPay transactions, and comply with applicable financial regulations. No data is sold to third parties. You may request a copy of your stored data at any time via email.

Cookie Policy

Our site uses session cookies to keep you logged in and preference cookies to remember your cashier settings, including your chosen payment rail. You can manage cookie preferences through your browser settings; disabling them may affect lobby loading times.

Account Security

Each account is protected by password authentication and optional two-factor verification sent to your registered mobile number. We never ask for your password via chat or email — any such request should be reported to us immediately through live chat.

Data Retention

Transaction records — including every QRIS scan and OVO credit — are retained for five years as required under our financial record-keeping obligations. After this period, anonymised data may be kept for statistical purposes only, not linked to your account.

Requesting Changes

To update personal details such as your registered email or linked phone number, submit a change request through your account settings page. Identity verification is required before any change takes effect, protecting you against unauthorised modifications.

Dispute Resolution

If you believe a terms clause has been applied incorrectly to your account, raise a formal dispute via email within 30 days of the action. Our compliance team will review the case, compare it against the accepted version of the terms, and respond within 72 hours.

Common Questions About These Terms

The following questions cover what we hear most often from accounts in Indonesia when they first read through the Terms and Conditions. If your question is not here, use live chat or email to get a specific answer referencing the relevant clause.

These terms apply from the moment you complete account registration. Every action on your account — from your first DANA deposit to withdrawing winnings — is governed by the version of these terms you accepted at registration, plus any updates you were notified about afterward.

We send a notification to your registered email address whenever the terms are revised, with a summary of what changed and the effective date. We also post the updated version on this page with a visible revision timestamp so you can compare it to the previous one.

Yes. We may suspend an account if activity contradicts these terms — for example, multiple accounts linked to the same identity, disputed QRIS transactions under investigation, or identity documents that cannot be verified. You will be notified with a reason code and given the opportunity to respond.

Send a data access request to our support email from your registered address. We will compile your account data — including transaction history across GoPay, OVO and DANA — and deliver it in a readable format within 14 business days of verifying your identity.

Yes, these terms apply uniformly across every room in the lobby — slot feature rooms, live tables, Aviator, Fortune Tiger and Bingo. Game-specific rules displayed within a room supplement these terms but do not override them; in any conflict, these terms take precedence.

When you close your account, we retain transaction and identity records for five years under our financial compliance obligations, where local law permits. After that period, data is anonymised. You will not receive marketing communications after closure unless you explicitly reopen an account.

Raise a formal dispute via our support email within 30 days of the action you are questioning. Include your account reference and the clause you believe was misapplied. Our compliance team will review the case independently and reply within 72 hours with a written explanation.

Syarat dan Ketentuan Akun mpoyou Indonesia

Reach Us on Terms-Related Questions

Live Chat

Email Support

Help Centre

How We Uphold These Terms for Your Account

Data Handling

Cookie Policy

Account Security

Data Retention

Requesting Changes

Dispute Resolution

Common Questions About These Terms

01 When do these Terms and Conditions apply to my account?

02 How will I know if the Terms and Conditions have been updated?

03 Can mpoyou suspend my account under these terms, and why would that happen?

04 How do I request a copy of my personal data held by mpoyou?

05 Do these terms cover all games in the lobby, including Aviator and Fortune Tiger?

06 What happens to my account data if I close my account?

07 Who do I contact if I disagree with how a term was applied to my account?

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