Reference

Legal framework that protects your account

When you open an account with mpoyou, your data, payments and account access are governed by laws that apply where you play.

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mpoyou Legal framework that protects your account
QUESTIONS OR CONCERNS

How to reach us about legal matters

Team online

Live chat support

Open the chat widget from your account dashboard or the lobby footer. Our team responds in English and can direct your legal inquiry to our compliance team during business hours.

Email contact

Send questions or formal requests to our support address. Include your account username and a clear description of your concern; we aim to reply within two business days.

Account settings

Visit your account settings under Privacy & Security to review your registered data, change your contact information, or request a copy of your account record.

DATA AND SECURITY

How we protect your information

Account security

Your password is encrypted. We recommend a strong, unique password and enabling two-factor authentication via the security settings in your account. We never ask for your password in emails or chat.

Data retention

We retain your account details, transaction history and game records for the period required by local law and our operational needs. Closed accounts are archived; personal data is deleted after the retention period expires unless legal holds apply.

Cookie and tracking

We use cookies to remember your login, track your game preferences and prevent fraud. You can review cookie settings in your browser; blocking cookies may affect your ability to play live tables or access real-time odds.

Third-party sharing

Your data is shared only with payment processors (DANA, OVO, GoPay, QRIS gateways), game studios that run our slots and live tables, and where law requires disclosure. We do not sell your personal information.

Right to access

You have the right to request a copy of all personal data we hold about you. Use the Privacy & Security section in your account settings or contact our support team with your full account username.

Right to correction

If any account details — name, email, phone number — are incorrect, you can update them in your account settings. For changes to payment information, we verify your identity before processing the update.

Legal questions from our players

We collect your full name, email address, phone number, date of birth (to verify age), and residential address. During your first withdrawal, we verify your identity to comply with payment regulations. Game history and deposit/withdrawal records are tied to your account for fraud prevention and regulatory reporting.

Only you (via your account dashboard) and our internal compliance and support teams. Your payment processor (DANA, OVO, GoPay or QRIS) sees transaction details for their records. We do not share game history, wallet balance or account status with other players or external websites.

You can close your account through Settings > Account Management. Closed accounts are archived immediately. Personal data is retained for the period required by local law (typically 3–7 years for transaction records) to satisfy audit and compliance obligations, then deleted unless you request otherwise.

Report payment issues within 30 days of the transaction date through live chat or email support. Include your transaction ID and a clear description of the error. Our team investigates and coordinates with your payment provider (DANA, OVO, GoPay or QRIS) to resolve discrepancies.

We may suspend your account if we detect breach of terms (e.g., unauthorized access, bonus abuse, fraudulent deposits). Funds in your wallet remain yours and can be withdrawn once the issue is resolved or your account is reinstated. Permanent closure occurs only after formal notice and opportunity to respond.

Withdrawals are processed after account verification and anti-fraud checks. In rare cases, law enforcement or compliance investigations may place a temporary hold on your account; we will notify you by email and explain the reason. Holds are lifted once the inquiry closes, and your funds are released.

Yes. Go to Account Settings > Privacy & Security and select Download Account Report. You will receive a CSV file with your deposit, withdrawal, and game activity over the period you specify. This record can be used for personal tax reporting or legal proceedings.

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